Refund, Cancellation, Commercial Terms & Payment Policy

Last Updated: 01 April 2026

1. Introduction

This Refund, Cancellation, Commercial Terms & Payment Policy ("Policy") governs all payments, cancellations, refunds, commercial transactions, fee obligations, subscription services, manpower deployment services, recruitment services, staffing services, training services, assessment services, consulting services, workforce solutions, and other services provided by Jump2Join Private Limited ("Jump2Join", "Company", "we", "our", or "us").

This Policy shall be read together with the Privacy Policy, Terms & Conditions, Candidate Consent & Declaration, Placement Disclaimer & Employment Terms, Grievance Redressal Policy, Master Service Agreements (MSA), Service Agreements, Work Orders, Commercial Proposals, Purchase Orders, Statements of Work (SOW), Manpower Deployment Agreements, and any other applicable contractual documents.

By making any payment, registering for any programme, subscribing to any service, executing any agreement, or availing any service from Jump2Join, the concerned individual or organisation acknowledges and agrees to be bound by this Policy.

PART A – Candidates, Trainees and Individual Users

2. Applicability

This section applies to:

  • Training programmes.
  • Skill development courses.
  • Certification programmes.
  • Assessments and examinations.
  • Placement support services.
  • Registration and enrollment fees.
  • Learning materials.
  • Hostel, accommodation, food, and related facilities.
  • Any other paid service offered to individual users.

3. Government Funded Programmes

For Government-funded, CSR-funded, sponsored, or free programmes:

  • Candidates shall not be required to pay any training fee unless specifically permitted under applicable guidelines.
  • Participation shall not create any automatic right to claim incentives, stipends, reimbursements, or monetary benefits from Jump2Join.
  • Any financial benefit shall remain subject to approval and release by the concerned authority.

4. Cancellation Before Commencement

Where cancellation is requested before commencement of services:

  • Requests must be submitted through official communication channels.
  • Refund eligibility shall depend upon administrative efforts, third-party commitments, resource allocation, and programme conditions.

Unless otherwise agreed in writing:

  • Registration fees shall be non-refundable.
  • Processing fees shall be non-refundable.
  • Documentation charges shall be non-refundable.
  • Taxes, payment gateway charges, and administrative charges may be deducted.
Important: Submission of a cancellation request does not automatically guarantee refund approval.

5. Cancellation After Commencement

Once training, assessment, counselling, certification, placement assistance, or any related service has commenced:

  • Resources shall be deemed allocated.
  • Costs shall be deemed incurred.
  • Operational commitments shall be deemed activated.

No refund shall ordinarily be payable for:

  • Voluntary withdrawal.
  • Non-attendance.
  • Failure to complete programme requirements.
  • Disciplinary removal.
  • Submission of false information.
  • Failure to qualify assessments.
  • Non-selection by employers.

6. Non-Refundable Items

The following charges are strictly non-refundable:

  • Registration Fees.
  • Enrollment Fees.
  • Admission Charges.
  • Verification Charges.
  • Assessment Fees.
  • Certification Fees.
  • Learning Materials.
  • Uniforms, Kits, Tools and Equipment.
  • Digital Content already accessed.
  • Third-party Charges incurred on behalf of the User.
  • Onboarding Charges.

PART B – Employers, Corporate Clients and Commercial Services

7. Applicability of Commercial Agreements

Where services are provided under any of the following commercial documents:

  • Master Service Agreements (MSA).
  • Manpower Deployment Agreements.
  • Service Agreements.
  • Work Orders.
  • Purchase Orders.
  • Commercial Proposals.
  • Statements of Work (SOW).
  • Email Approvals.

Such agreements shall apply in addition to this Refund, Cancellation, Commercial Terms & Payment Policy. In the event of any inconsistency, conflict, or variation between this Policy and an executed commercial agreement, the executed commercial agreement shall prevail to the extent of such conflict.

8. Non-Refundable Commercial Services

The Employer acknowledges that manpower sourcing, recruitment support, candidate screening, mobilisation, deployment planning, training, assessments, and workforce services require substantial upfront investment, planning, operational commitments, and allocation of professional resources.

Accordingly, unless expressly agreed otherwise in writing by Jump2Join, the following shall be strictly non-refundable:

  • Commercial Fees.
  • Subscription Fees.
  • Deployment Charges.
  • Recruitment Charges.
  • Sourcing Fees.
  • Training Fees.
  • Service Fees.
Important: Commercial payments made for services already initiated shall not ordinarily be eligible for refund.

9. Change in Requirement, Demand or Project Scope

If the Employer:

  • Reduces manpower requirements.
  • Freezes hiring.
  • Changes job descriptions.
  • Withdraws approved vacancies.
  • Delays joining requirements.
  • Suspends deployment plans.
  • Changes project scope.
  • Postpones implementation.
  • Cancels approved requirements.

After commencement of sourcing, recruitment, mobilisation, training, deployment preparation, or resource allocation, the Employer shall remain liable for all costs incurred and services performed up to the effective date of such change.

10. Services Deemed Consumed

The following services shall be deemed consumed immediately upon initiation:

  • Candidate Sourcing.
  • Candidate Screening.
  • Interview Scheduling.
  • Candidate Shortlisting.
  • Mobilisation Activities.
  • Training Delivery.
  • Assessment Activities.
  • Resource Allocation.
  • Recruitment Support.
  • Workforce Deployment Planning.

Once initiated, no refund, cancellation, reversal, adjustment, or withholding shall ordinarily be permitted for these services.

11. Invoice Acceptance

Any invoice issued by Jump2Join shall be deemed accepted unless disputed in writing within seven (7) calendar days from the date of receipt.

Failure to raise a written dispute within the prescribed period shall constitute unconditional acceptance of:

  • The Services Delivered.
  • The Invoice Value.
  • The Payment Obligation.

12. Payment Obligation

The Employer shall not withhold, delay, deduct, adjust, or set-off any undisputed payment due on account of:

  • Internal approvals.
  • Budget limitations.
  • Management decisions.
  • Business losses.
  • Operational difficulties.
  • Internal disputes.
  • Changes in hiring plans.
  • Organisational restructuring.

13. Delayed Payment Interest

Any unpaid amount remaining outstanding beyond the agreed due date shall attract interest at the rate of 18% per annum or the highest rate permissible under applicable law, whichever is applicable.

Such interest shall accrue from the due date until full and final payment is received by Jump2Join.

14. Legal Recovery, Enforcement and Collection Costs

In the event of:

  • Non-payment.
  • Delayed payment.
  • Wrongful withholding of dues.
  • Breach of Agreement.
  • Recovery Proceedings.
  • Arbitration.
  • Legal Action.
  • Enforcement Proceedings.

The Employer shall reimburse Jump2Join for all reasonable expenses, including:

  • Advocate Fees.
  • Arbitration Fees.
  • Court Fees.
  • Recovery Agency Charges.
  • Documentation Costs.
  • Travel and Accommodation Expenses.
  • Consultant Fees.
  • Investigation Expenses.
  • Administrative Recovery Expenses.
  • Other Reasonable Legal and Professional Costs.

15. False, Frivolous or Malicious Claims

Where any complaint, allegation, claim, dispute, legal proceeding, or accusation initiated by the Employer is found to be frivolous, vexatious, malicious, unsupported by evidence, or substantially without merit, Jump2Join shall be entitled to recover all reasonable legal, professional, administrative, and related costs incurred in defending such claim.

General Provisions

16. Force Majeure

Jump2Join shall not be liable for delays, interruptions, cancellations, modifications, or service disruptions arising from events beyond its reasonable control, including:

  • Natural Disasters.
  • Pandemic Events.
  • Government Restrictions.
  • Labour Disputes.
  • Internet Outages.
  • Cyber Incidents.
  • Civil Disturbances.
  • War or Emergency Situations.

17. Refund Process

Any refund, where eligible, shall:

  • Require a written application.
  • Be subject to verification and approval.
  • Be processed only through lawful payment channels.

Approval of any refund shall remain at the sole discretion of Jump2Join, unless otherwise required by applicable law or contractual obligations.

18. Governing Law, Jurisdiction and Recovery of Costs

This Policy shall be governed and interpreted in accordance with the laws of India.

Courts situated at Faridabad, Haryana shall have exclusive jurisdiction over all disputes arising under or relating to this Policy.

Where any person initiates proceedings before any other forum contrary to the agreed jurisdiction, such person shall reimburse Jump2Join for all reasonable legal, travel, documentation, and enforcement costs, subject to applicable law.

19. Contact Details

Jump2Join Private Limited

  • Email: support@jump2join.com
  • Email: alliance@jump2join.com
  • Email: customercare@jump2join.com

20. Acknowledgement

By making any payment, executing any agreement, availing any service, or continuing to use the services of Jump2Join, every candidate, trainee, employer, client, partner, organisation, or other user acknowledges that they have read, understood, and agreed to this Refund, Cancellation, Commercial Terms & Payment Policy.

Acceptance: Your continued use of Jump2Join Services, submission of payment, or execution of any agreement constitutes your acceptance of this Policy and all related terms governing our commercial relationship.